Manage your account

We will take your scheduled payment through Direct Debit on or around your due date each month until your agreement is completed. Once we have taken your final payment, we will stop requesting the Direct Debit.

Yes. Log into your MyHPF account and select 'Make a Payment' from the menu list then enter the amount you would like to pay.

You can update your details via MyHPF and selecting ‘change Direct Debit’ from the options.

If, at the time of your Direct Debit is in the process of taking your next payment, it will not be possible to update your Direct Debit details straight away.

Please note: We cannot accept a Direct Debit Instruction from a company bank account.

Yes, you have 14 days to withdraw the agreement. If you don’t wish to continue, please call our Customer Service Team on 0344 375 5500 within this time period or we'll assume you're happy with everything and you will be bound by the terms of your loan.

You can sign your loan agreement online using our e-signature service, this is a fast and simple way of signing your agreement and enables us to get the funds to you as quickly as possible.

If you have not signed your agreement within 30 days, your loan offer will expire, and another application will need to be submitted.

View our full set of terms and conditions here