MyHPF

This will be sent to you on your welcome email and all letters and emails from us after that point.  If you do not have this to hand you can also get this from a bank statement transaction for a Direct Debit payment. The reference shown will be your agreement number. You just need the first 10 digits.

If this happens all you need to do is login with your current email and password and then select the add agreement option at the top once logged in. This is a + symbol. Here you can add your new agreement number.

If you have problems with adding your new agreement this is usually when the personal details do not match. You can check these against your new agreement on the My profile tab when you’re logged in.

The system needs a password to be a minimum of 8 characters which includes both numbers and letters. This error message is displayed if this is not met.

Please check the email address is the email we have registered against your agreement. You can find this out what this is on the problems logging in page.

This will be shown if the system does not recognise your details. You can reset this by selecting problems logging in.

Please note the problems logging in page is not part of the app and takes you to our website. You can get back into the app by pressing the back button on your Android device or by selecting the app again if you’re using an IOS device.

The system has safeguards to protect your account. If you have multiple failed attempts to log in your account will be locked for a short period – it will allow you to try again in an hour.

Yes - through the app you can select the biometric option to log in with your face or fingerprint.

Once you are set up and logged on for the first time with your username and password, you can use this as a secure way to log in.

We recommend using this feature as it’s very quick, simple and secure.

Just search MyHPF in you app store or click on one of the links below

App Store – iOS

Google Play Store – Android

If you do not have this option it may be because this is not enabled on your device. Once you have turned on this feature in your phone or tablet option this will appear the next time you log in.

Not all devices support this feature.

This is a security feature on your device and some will allow a limited number of attempts before blocking. If you are having these issues you can still log in using your password and memorable word or try again later.

You can do everything on the app what can be done on the browser, including updating your personal details, making a payment and more. Navigate around the app simply by using the menu button in the top right corner.

We are always looking for ways to improve the app - on occasions where an update is completed on the app this may result in customers being required to re-enter their credentials (password & memorable word) instead of using the biometrics on the first log in after the update.

You can use the problems logging tab explained above if you forget your details.

Here at Hitachi we take great care in providing the best possible service and we are always looking to improve our service. We’re interested to hear your feedback. Because of this we have a feedback tab on the right of the page when in the self-serve system. You may also receive an email on how you found using the service.

We aim to provide you the best possible service and solutions, sometimes we may need to understand how we can support you in more detail. If you would rather not call us you can send a secure message through the Mymessages option in the menu where we are he to help.