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Frequently Asked Questions

Can I change the term of my loan to reduce my monthly payments?

Yes. Once you’ve been accepted, before you sign for your Hitachi Personal Finance loan, you can reduce your monthly payments by increasing the term of your loan.


However, it is worth keeping in mind that extending the term of the loan will increase the overall amount payable.

Can I increase my monthly payments to reduce the term of my loan?

Although you can’t change the amount of your fixed monthly payment, you can make overpayments whenever you want and even settle your loan early with no additional charges, which will reduce the length of your loan term.

Do I need to complete a paper application form?

If you apply online and your loan is accepted, you can e-sign your application form online meaning there is no need to complete a paper application. 

How long will my application take?

If you apply online, the application process should take no longer than ten minutes. If your loan is accepted, you can e-sign your application form online too, which enables us to get the funds to you much quicker.

Start your online application.

However if you would prefer to speak to someone, please call 0343 351 9112 and a member of our Loans Team will go through the application with you. All inbound and outbound calls may be recorded for training and monitoring purposes.

How long before I get a decision?

The decision will be instant once you submit your application. In some cases, we may require additional information from you before we make a final decision.

My application has been accepted, how long do I have to decide if I want to continue?

Once your loan application has been accepted, you have 30 days to e-sign, confirming you want to go ahead with the loan. Once this 30 days has elapsed, your loan will expire and you would have to complete another application if you wanted to take out an agreement with us.

If my application is accepted, how long will it be before the money is in my account?

If your application is accepted the funds will usually credit your bank or building society account within 48 hours (excluding weekends and Bank Holidays).

What is the lowest rate you offer?

Our lowest representative rate is 3.2% APR on loans between £7,500 and £25,000. The APR you are offered, if accepted for a loan, may vary depending on your personal circumstances.

What are the minimum and maximum loan amounts?

Our loans range from £2,500 to £25,000.

What is the minimum and maximum term?

Repayment terms are available from 2 to 5 years.

How do I make my monthly repayment?

Your monthly repayments are made by Direct Debit from a nominated bank account.

What eligibility criteria must I meet to apply?

To apply for a Hitachi loan you must meet the following criteria:

• You need to be aged 21 or over
• Hold a bank or building society account
• Are a permanent UK resident (and have been living in the UK for at least 12 months)
• You are in permanent paid employment, self-employed or retired with a pension
• Have a good credit history

Do you charge an arrangement fee?

No. We do not charge any arrangement fees.

How can I contact you?

If you need to speak to one of the team, we're here Monday to Friday 8.45am to 7.30pm and Saturdays 8.45am to 12.00pm. We are closed on Sundays. All inbound and outbound calls are recorded for training and monitoring purposes.

To process a personal loan, telephone our Loans Team on 0343 351 9112

Opening hours for the Loans Team

Mon-Fri: 08:45am to 07:30pm
Saturday: 08:45am to 02:00pm

Can I overpay or settle early?

There is no charge if you wish to settle early. Simply contact us or visit my.hpf.co.uk to get a settlement figure.

If we receive a payment which is more than your normal monthly payment, we will treat the surplus amount as a partial early settlement unless you tell us otherwise. Your monthly payments will remain the same but we will reduce your last payment and/or the duration of the agreement by adjusting the number of payments, depending on the amount you repay.

Is there a cooling off period?

You will have the right to withdraw from the agreement, without giving any reason, for a period of 14 days. To do so, please call our Customer Service Team on 0344 375 5500.

The 14 day period will begin on the day after you sign the agreement. You must then repay in full the amount borrowed within 30 days, and the agreement will be cancelled.

If we haven't heard from you after the 14 day period we'll assume you're happy with everything and you will be bound by the terms of your loan.

Inbound and outbound calls are recorded for training and monitoring purposes.

What does it mean if my application is referred?

If your loan is referred it means we need to make some additional checks against your application. We will contact you to let you know if we need any further information.

What can I do if my application is declined?

If your loan has been declined and you're unhappy with our decision, you can email us at referrals@hitachicapital.co.uk or write to us at:

Underwriting Department
Hitachi Capital Consumer Finance
Leeds
LS11 9BH

You can also get a copy of your credit report from the following credit reference agencies:

Experian Ltd
Experian Help Service
PO Box 8000
Nottingham
NG1 5GX

www.experian.co.uk

Consumer Service
Callcredit Limited
PO Box 491
Leeds
LS3 1WZ

www.callcredit.co.uk

When writing to the Credit Reference Agencies please ensure you enclose a £2 administration fee.

Are there any additional fees?

Changes to your contractual payment date: The first change to your contractual payment date is free. Any changes after that will incur a £10 charge.

Can I take a ‘repayment holiday’?

We do not currently offer repayment holidays, however, it is something we're looking into.

What is involved in a credit search?

A search on your credit report to assess your credit history. It's based on your name and address and is provided by Credit Reference Agencies. Our searches will be noted against your name to make other lenders aware we have requested information about you.

Where can I see the full terms and conditions?
Why did my APR change?

The rate that is displayed is a representative rate which represents the APR that the majority of our customers will receive. For the customers that we are unable to offer this rate to, we may be able to offer you a loan at a higher APR, with a higher monthly instalment.

We take into account all the information you supplied on your application, along with an up-to-date search of your credit file to determine whether we can accept the application, and also determine what rate we can offer you.

Can I 'top up' my loan?

Unfortunately we don’t offer top up loans at the moment, however you can apply for a new Hitachi loan and use it to pay off your existing loan.

How do I sign my loan agreement?

You can sign your loan agreement online using our e-signature service, this is a fast and simple way of signing your agreement and enables us to get the funds to you as quickly as possible.

Alternately, if you would prefer to receive the paperwork through the post, please contact our loans team on 0344 375 5500, where an advisor will be happy to send your paperwork out to you by post.

Please note, this does take longer than e-signing your agreement online, and could delay the time it takes to receive the loan funds.

I was declined, can I apply again?

If you’ve been declined, you can apply again, however, we would recommend waiting at least 3 months or until your circumstances have changed before you do so. This is because making several applications close together could have a negative effect on your credit score, and could make it harder for you to get accepted in the future.

I’ve applied already but can I change the amount?

Unfortunately, once you’ve completed the application you cannot change the amount of the loan, you would need to request cancellation and apply again if you wanted a different amount.

Do you have any advice on debt management?

Getting your finances in order can be tough; below you will find some useful tips to help you save money and organise your finances.

Budget

Put together a list off all your monthly outgoings, from rent/mortgage payments to food and utility bills. This will help you monitor your outgoings and prevent you from spending money on things you may not need.

Get everything on the table

You may find it useful to collate all your financial paperwork etc. and draw up a list of all your creditors and your outstanding debts with each one. Then write down how much you pay out to each creditor per month. This will make it easier to see where you could be saving money and potentially enable you to reduce your monthly outgoings.

Prioritise

Prioritise your debts. If you find you’re struggling paying all your debts each month it’s a good idea to draft a list with the most important debts at the top and then work your way down. This ensures that the main debts are getting paid each month.

Know where you stand

It’s a good idea to know exactly how your finances look. Sign up to a credit scoring agency, most of them offer a free trial period such as Experian and CallCredit. This will give you a good idea of where you stand and they can offer you helpful tips to improve your credit rating.

Know your interest rates

Find out what interest rate you’re paying on your credit cards, loans, finance agreements etc. It may be more cost effective to transfer credit from a higher interest agreement, on to one with a lower interest rate.

Consolidate your debts

If you do have credit agreements with high interest rates it may be beneficial to take out a loan to consolidate your debts. This will enable you to pay off your higher interest rate agreements and consolidate them all into one affordable lower monthly payment. This will make your debts more manageable and could save you money.

Do your homework

Before you do anything it’s important to do your research. Make sure it works out cheaper to take out a consolidation loan rather than leave your finances as they are. You don’t want to be paying more in interest than you originally were.

Make sure you aware of what sort of loan you are taking out. If you take out a secured loan, you may end up losing your home if you fail to make payments. Take a look at our article explaining the difference between unsecured and secured loans.

Think ahead

Be aware that missing payments could have a detrimental effect on your credit score, as can applying for lots of credit in a short space of time. You don’t want to do anything now that could make it difficult to get credit in the future. Always think ahead, if you are planning on applying for a mortgage in the near future, make sure you have your finances in order at least 6 months before you start the application process.

Shop around

Shop around for the best deals. Price comparison websites make it easy for you to compare prices from a range of different credit providers all in one place.

It’s important to know that headline interest rates may increase once you have gone through an application. It’s not just the interest rate that’s important, make sure you compare fees and charges.

Some companies won’t charge you for early repayments whilst others will; this could end up costing you more in the long run.

It’s important to shop around but be aware every time you apply for credit it leaves a mark on your credit score. This is ok because you need to go through applications in order to get credit however, don’t make applications for credit unless you need to, too many applications within a short period of time will damage your credit score.

Useful Contacts

Here are some useful numbers to keep handy if you find yourself in need of some further help or advice.

• Citizens Advice Scotland - www.cas.org.uk
• Citizens Advice England and Wales - www.citizensadvice.org.uk
• Advice UK - Tel 0207 469 5700, or visit www.adviceuk.org.uk
• National Debtline - Tel 0808 808 4000 or visit www.nationaldebtline.co.uk
• Debt Advice Foundation - Tel 0800 043 40 50 or visit www.debtadvicefoundation.org
• StepChange Debt Charity - Tel 0800 138 1111 or visit www.stepchange.org
• Money Advice Service - Tel 0800 138 7777 or visit www.moneyadviceservice.org.uk

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Contact us

For general enquiries telephone our Customer Service Team on 0344 375 5500

Opening Hours for our Customer Service Team

Mon-Fri:  8:45am to 7:30pm
Saturday: 8:45am to 12:00pm


To process a personal loan, telephone our Loans Team on 0343 351 9112

Opening hours for the Loans Team

Mon-Fri: 08:45am to 07:30pm
Saturday: 08:45am to 02:00pm


For financial difficulties telephone our Collections Team on 0344 375 5488

Opening Hours for our Collections Team

Mon-Thurs: 8:00am to 8:00pm
Friday: 8:00am to 7:00pm
Saturday: 9:00am to 12:30pm


Email

If you would prefer to email us, you can contact us on
customerservice@hitachipersonalfinance.co.uk

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