Frequently Asked Questions

Can I change the term of my loan to reduce my monthly payments?

Yes. Once you’ve been accepted, before you sign for your Hitachi Personal Finance loan, you can reduce your monthly payments by increasing the term of your loan.


However, it is worth keeping in mind that extending the term of the loan will increase the overall amount payable.

Can I increase my monthly payments to reduce the term of my loan?

Although you can’t change the amount of your fixed monthly payment, you can make overpayments whenever you want and even settle your loan early with no additional charges, which will reduce the length of your loan term.

Do I need to complete a paper application form?

If you apply online and your loan is accepted, you can e-sign your application form online meaning there is no need to complete a paper application. 

How long will my application take?

If you apply online, the application process should take no longer than ten minutes. If your loan is accepted, you can e-sign your application form online too, which enables us to get the funds to you much quicker.

Start your online application.

However if you would prefer to speak to someone, please call 0343 351 9112 and a member of our Loans Team will go through the application with you. All inbound and outbound calls may be recorded for training and monitoring purposes.

How long before I get a decision?

The decision will be instant once you submit your application. In some cases, we may require additional information from you before we make a final decision.

My application has been accepted, how long do I have to decide if I want to continue?

Once your loan application has been accepted, you have 30 days to e-sign, confirming you want to go ahead with the loan. Once this 30 days has elapsed, your loan will expire and you would have to complete another application if you wanted to take out an agreement with us.

If my application is accepted, how long will it be before the money is in my account?

If your application is accepted the funds will usually credit your bank or building society account within 48 hours (excluding weekends and Bank Holidays).

What is the lowest rate you offer?

Our lowest representative rate is 3.1
% APR on loans between £7,500 and £10,000. The APR you are offered, if accepted for a loan, may vary depending on your personal circumstances.

What are the minimum and maximum loan amounts?

Our loans range from £2,500 to £25,000.

What is the minimum and maximum term?

Repayment terms are available from 2 to 5 years.

How do I make my monthly repayment?

Your monthly repayments are made by Direct Debit from a nominated bank account.

What eligibility criteria must I meet to apply?

To apply for a Hitachi loan you must meet the following criteria:

• You need to be aged 21 or over
• Hold a bank or building society account
• Are a permanent UK resident (and have been living in the UK for at least 12 months)
• You are in permanent paid employment, self-employed or retired with a pension
• Have a good credit history

Do you charge an arrangement fee?

No. We do not charge any arrangement fees.

How can I contact you?

If you need to speak to one of the team, we're here Monday to Friday 8.45am to 7.30pm and Saturdays 8.45am to 12.00pm. We are closed on Sundays. All inbound and outbound calls are recorded for training and monitoring purposes.

To process a personal loan, telephone our Loans Team on 0343 351 9112

Opening hours for the Loans Team

Mon-Fri: 08:45am to 07:30pm
Saturday: 08:45am to 02:00pm

Can I overpay or settle early?

There is no charge if you wish to settle early. Simply contact us or visit my.hpf.co.uk to get a settlement figure.

If we receive a payment which is more than your normal monthly payment, we will treat the surplus amount as a partial early settlement unless you tell us otherwise. Your monthly payments will remain the same but we will reduce your last payment and/or the duration of the agreement by adjusting the number of payments, depending on the amount you repay.

Is there a cooling off period?

You will have the right to withdraw from the agreement, without giving any reason, for a period of 14 days. To do so, please call our Customer Service Team on 0344 375 5500.

The 14 day period will begin on the day after you sign the agreement. You must then repay in full the amount borrowed within 30 days, and the agreement will be cancelled.

If we haven't heard from you after the 14 day period we'll assume you're happy with everything and you will be bound by the terms of your loan.

Inbound and outbound calls are recorded for training and monitoring purposes.

What does it mean if my application is referred?

If your loan is referred it means we need to make some additional checks against your application. We will contact you to let you know if we need any further information.

What can I do if my application is declined?

If your loan has been declined and you're unhappy with our decision, you can email us at referrals@hitachicapital.co.uk or write to us at:

Underwriting Department
Hitachi Capital Consumer Finance
Leeds
LS11 9BH

You can also get a copy of your credit report from the following credit reference agencies:

Experian Ltd
Experian Help Service
PO Box 8000
Nottingham
NG1 5GX

www.experian.co.uk

Consumer Service
Callcredit Limited
PO Box 491
Leeds
LS3 1WZ

www.callcredit.co.uk

When writing to the Credit Reference Agencies please ensure you enclose a £2 administration fee.

Are there any additional fees?

No. We do not charge any additional fees.

Can I take a ‘repayment holiday’?

We do not currently offer repayment holidays, however, it is something we're looking into.

What is involved in a credit search?

A search on your credit report to assess your credit history. It's based on your name and address and is provided by Credit Reference Agencies. Our searches will be noted against your name to make other lenders aware we have requested information about you.

Where can I see the full terms and conditions?
Why did my APR change?

The rate that is displayed is a representative rate which represents the APR that the majority of our customers will receive. For the customers that we are unable to offer this rate to, we may be able to offer you a loan at a higher APR, with a higher monthly instalment.

We take into account all the information you supplied on your application, along with an up-to-date search of your credit file to determine whether we can accept the application, and also determine what rate we can offer you.

Can I 'top up' my loan?

Unfortunately we don’t offer top up loans at the moment, however you can apply for a new Hitachi loan and use it to pay off your existing loan.

How do I sign my loan agreement?

You can sign your loan agreement online using our e-signature service, this is a fast and simple way of signing your agreement and enables us to get the funds to you as quickly as possible.

Alternately, if you would prefer to receive the paperwork through the post, please contact our loans team on 0344 375 5500, where an advisor will be happy to send your paperwork out to you by post.

Please note, this does take longer than e-signing your agreement online, and could delay the time it takes to receive the loan funds.

I was declined, can I apply again?

If you’ve been declined, you can apply again, however, we would recommend waiting at least 3 months or until your circumstances have changed before you do so. This is because making several applications close together could have a negative effect on your credit score, and could make it harder for you to get accepted in the future.

I’ve applied already but can I change the amount?

Unfortunately, once you’ve completed the application you cannot change the amount of the loan, you would need to request cancellation and apply again if you wanted a different amount.

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Contact us

For general enquiries telephone our Customer Service Team on 0344 375 5500

Opening Hours for our Customer Service Team

Mon-Fri:  8:45am to 7:30pm
Saturday: 8:45am to 12:00pm


To process a personal loan, telephone our Loans Team on 0343 351 9112

Opening hours for the Loans Team

Mon-Fri: 08:45am to 07:30pm
Saturday: 08:45am to 02:00pm


For financial difficulties telephone our Collections Team on 0344 375 5488

Opening Hours for our Collections Team

Mon-Thurs: 8:00am to 8:00pm
Friday: 8:00am to 7:00pm
Saturday: 9:00am to 12:30pm


Email

If you would prefer to email us, you can contact us on
customerservice@hitachipersonalfinance.co.uk

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