Hitachi Personal Finance Reviews

Our customer satisfaction is vital to our success, which is why we’re the only provider to give full visibility of our reviews, updated in real-time, 24 hours a day.

Average customer experience rating:98% based on 6618 reviews

Below are some of the latest comments from our customers. Or click here to view them on our external Feefo page.

Date Product Score Customer Comment
Personal Loan Feefo rating

Fantastic service would use again
Personal Loan Feefo rating

having failed to obtain a loan from my own bank - I asked Hitachi Personal Finance
and was accepted, shortly after
I have also had a previous loan from Hitachi about 10 yrs ago without any issues
Personal Loan Feefo rating

Good
Personal Loan Feefo rating

I knew exactly where I was throughout the process and would definitely recommend them to friends and family.
Personal Loan Feefo rating

I applied for a loan and it only took a matter of minutes to complete the application, from then on, everything was smooth and fast. The funds were in my account the following day and I was kept informed throughout. I would highly recommend their services.
Personal Loan Feefo rating

The whole experience wa's pain free and at a good rate
Personal Loan Feefo rating

Hi very good company specially when people in difficult time decision given in few minutes
Personal Loan Feefo rating

Very quick decision and money went into my account within days

Supplier response:
Thanks for your response. We're so pleased you are happy with the speedy service, thanks for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Good service. Quick and friendly. Use again.

Supplier response:
Thanks for your response. We're so pleased you pleased you are happy with the speedy service and that you would use us again. Thanks for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

A very smooth processurface and they kept me up.to date at all stages. Thank you.

Supplier response:
Thanks for your response. We pride ourselves on good customer service and keeping our customers informed at all stages of the process where possible so we're delighted to hear your feedback. 
Personal Loan Feefo rating

Very easy to set up on line and money transferred within arranged time

Supplier response:
Thanks for your review of your Hitachi Personal Finance loan. We're so pleased you found the service simple to use , that's just what we want to hear! 
Personal Loan Feefo rating

Very quick and easy to understand.

Supplier response:
Thanks for your response. We're so pleased you found the service simple to use. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

First rate service, quick and easy to apply online, very efficient and the money was in my account within 24 hours. Also had a query and needed to phone, very helpful customer service, would certainly use again and would highly recommend to friends and family.

Supplier response:
Thanks for your review. We're so pleased you are happy with the service received and that you received the money quickly. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Very quick and efficient service

Supplier response:
Thank you for your feedback- we're so pleased you found the service quick and efficient - this is music to our ears! 
Personal Loan Feefo rating

Quick, easy & straightforward, from the online application to funds in my account, many thanks

Supplier response:
We pride ourselves on our quick and easy service at Hitachi Personal Finance, so we're delighted to hear your comments! 
Personal Loan Feefo rating

Extended my loan over the phone. The whole process was clear, quick and professional. Superb service.

Supplier response:
Thanks for your response. We're so pleased to hear the process was clear and speedy for you- thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Rapid service, excellent rates. What's not to like?

Supplier response:
Thanks for your lovely review, we really appreciate it.
Personal Loan Feefo rating

I have had a loan before with Hitachi, application was quick and easy

Supplier response:
Thanks for your response- we're delighted to hear you decided to choose Hitachi Personal Finance again, that really means a lot to us. 
Personal Loan Feefo rating

Fantastic service Thanks! Very easy process from start to finish!

Supplier response:
Thanks for your review. We're so pleased you are happy with the service received. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

It was simple and straight forward. I had my application reviewed and the decision straight away. Receive the money few days later

Supplier response:
Thanks for your response. We're so pleased you are happy with the service. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Very quick and efficient service.

Supplier response:
We pride ourselves on our fast and efficient service at Hitachi Personal Finance, so we're really happy to hear your feedback. 
Personal Loan Feefo rating

Fantastic service . would recommend 100%

Supplier response:
Thanks for your review. We're so pleased you would recommend us, that really means a lot to us. 
Personal Loan Feefo rating

i applied for the loan and it was in the bank the following day the form was so easy to use the customer service excellent

Supplier response:
Thanks for your review. We're so pleased you are happy with the service received- this is music to our ears! 
Personal Loan Feefo rating

Easy to apply, immediate acceptance, good rate, quick payout. Can't ask for much more!

Supplier response:
Thanks for your lovely review. We're so pleased you are happy with the simple and speedy service. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Yes definitely

Supplier response:
Thanks for your review, we're so pleased you are happy with everything.
Personal Loan Feefo rating

..

Supplier response:
Thanks for your review of your Hitachi Personal Finance loan.
Personal Loan Feefo rating

simply and easy process

Supplier response:
Thanks for your response- we're so pleased you found the service easy to use, that's just what we want to hear! 
Personal Loan Feefo rating

Easy and seamless process. Will use again if needed!

Supplier response:
Thanks for your lovely review- we're delighted to hear you would use the service again, that really means a lot to us. 
Personal Loan Feefo rating

Easy and simple loan application with a prompt response. Excellent service. Would definitely recommend to friends and family. Thank you Hitachi.

Supplier response:
Thanks for your review. We're so pleased you would recommend the service at Hitachi Personal Finance, that's really great to hear. 
Personal Loan Feefo rating

All good

Supplier response:
Thank you for your feedback, we're really pleased you are happy. 
Personal Loan Feefo rating

Quick, efficient and friendly.

Supplier response:
We pride ourselves on our fast and efficient service so we're delighted to hear your comments. 
Personal Loan Feefo rating

Excellent service! Would definitely recommended and have already done so.

Supplier response:
Thanks for your review and recommendation, that really means a lot to us. 
Personal Loan Feefo rating

Excellent service, straight forward application and continually updating the application status, I would highly recommend Hitachi.

Supplier response:
Thanks for your review and for recommending the service at Hitachi Personal Finance, that really means a lot to us. 
Personal Loan Feefo rating

really helpful and patient as they gided my ignorance with the documments that supported my loan application.

Supplier response:
Thanks for your review. We're so pleased to hear you found the service helpful, that really means a lot to us. 
Personal Loan

It was a very easy online process but the way the APR changed from 3% to 10% on the last page meant the original offer advertised was pretty irrelevant and misleading. When you go through a loan process you know it can affect your credit score so I wasnt really left with much choice but to accept or maybe lose the chance of getting the loan I needed to consolidate my monthly outgoings. Luckily I can afford to, but for someone else it could mean getting into more financial difficulty further down the line. It wasnt as if it was a small increase either but more than tripled it.

Supplier response:
Thanks for your review, we always take your feedback on board. The rate you are given is dependent on a number of factors, like credit score and personal circumstances, all of which are assessed after the full application is undertaken which is why it can sometimes change from the rate advertised. We're really sorry you did not get the rate you were expecting, however we hope the rest of your experience with us is a positive one. 
Personal Loan Feefo rating

Excellent response; easy to use; courteous staff.

Supplier response:
Thank you for your lovely review. We're so pleased to hear our staff were helpful for you, that's really great news to hear. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Quick decision and easy to complete online. Thought being contacted by them to do a security check, just to verify it was me who applied and not someone claiming to be me was excellent. Would recommend the service to anyone.

Supplier response:
Thanks for your review and recommendation, we really appreciate your feedback. 
Personal Loan Feefo rating

It was excellent no form filling everything done online and really fast many thanks won't hesitate to tell anyone about your services.

Supplier response:
Thanks for your review and recommendation. We're so pleased you are happy with the service received, that's just what we want to hear! 
Personal Loan Feefo rating

Simple method of purchasing a loan with great customer relations

Supplier response:
Thank you for your feedback. We're so pleased you are happy with the service at Hitachi Personal Finance. 
Personal Loan Feefo rating

Great service
Fast money .thanks

Supplier response:
Thank you for your feedback, we're so pleased you're happy with the service received. 
Personal Loan Feefo rating

Quick efficient service

Supplier response:
We work hard on making the service as quick and efficient as possible for our customers, so we're delighted to hear your feedback. 
Personal Loan Feefo rating

Quick and easy experience, fantastic communication

Supplier response:
We pride ourselves on our quick & easy service so we're really pleased to hear your comments. 
Personal Loan Feefo rating

This is the second time I have got a loan from you .it has a good rate . Very quick and staff very helpful ..😀😀

Supplier response:
Thanks for your lovely response- we're so pleased you decided to choose Hitachi Personal Finance again, that really means a lot to us. 
Personal Loan Feefo rating

Very good would recommend to family and friends

Supplier response:
Thanks for your review. We're so pleased you would recommend the service at Hitachi Personal Finance, that's so important to us. 
Personal Loan Feefo rating

Excellent service very easy to apply, quick decision and very good interest rates

Supplier response:
Thanks for your response. We're so pleased you are happy with the service and rate received. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Easy application to fill out. Lovely quick reply. Absolutely brilliant.

Supplier response:
Thanks for your response. We're so pleased you found the service easy to use. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

The service was great,clear straight forward English If I had a question it was explained to me in a way I could understand as many times as I needed it.And yes I would recommend Hitachi anytime.

Supplier response:
Thanks for your review, we're delighted to hear you would recommend us, that really means a lot.
Personal Loan Feefo rating

I found them to be efficient and always able to answer my questions

Supplier response:
Thank you for your lovely feedback, we're so pleased you found the service efficient, this is music to our ears! 
Personal Loan Feefo rating

applying was Quick and easy

Supplier response:
Thanks for your review. We pride ourselves on our quick and easy service so we're delighted to hear your comments. 
Personal Loan Feefo rating

Very quick answer and process

Supplier response:
We pride ourselves on our speedy service so we're delighted to hear your comments! 
Personal Loan Feefo rating

Hi there, I would like to thank hitachi for the way they prosesed my application, and also the girl I spoke to on the phone, everything from applying till the money was deposited into my account was 1st class,

Supplier response:
Thanks for your lovely review- we're so pleased you are happy with everything, that really means a lot to us. 
Personal Loan Feefo rating

The Right Loan at the Right Time and at the Right Price, Thank You Hitachi

Supplier response:
Thank you for your lovely feedback , we really appreciate it. 
Personal Loan Feefo rating

Amazing fast service
Great APR rate
Highly recommend

Supplier response:
Thanks for your response. We're so glad you are happy with the speedy service and rate received, that really means a lot to us. 
Personal Loan Feefo rating

Quick and straightforward. Well done.

Supplier response:
Thanks for your response. We're so pleased you found the service fast and straightforward, that really means a lot to us. 
Personal Loan Feefo rating

Great Service from lovely staff. They dealt with my enquiry professionally and quickly.

Supplier response:
Thanks for your review. We're so pleased to hear you are happy with the speedy service, that really means a lot to us. 
Personal Loan Feefo rating

Quick, hassle free application, great service.

Supplier response:
Thanks for your response. We pride ourselves on our hassle free service so we're delighted to hear your feedback. 
Personal Loan Feefo rating

Quick, efficient and easy to use.

Supplier response:
Thanks for your response- we're so pleased you found the service fast and efficient, this is music to our ears! 
Personal Loan Feefo rating

So so easy. Communication excellent, service excellent. Smooth transaction. Would highly recommend Hitachi Personal Finance.

Supplier response:
Thanks for your lovely review- we pride ourselves on our smooth and easy to use service so we're really pleased to hear your comments. 
Personal Loan Feefo rating

Very easy to apply, very quick next day payment. This is the 2nd time I have used this company.

Supplier response:
Thanks for your review. We're so pleased you found the service easy to use, thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

User friendly website, had my application form filled in easily. Process was very simple from start to finish. Would recommend.

Supplier response:
Thanks for your review. We're so pleased you are happy and that you would recommend us. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

It was just so friendly and easy to use, would definitely recommend.

Supplier response:
Thanks for your review. We're so pleased to hear you are happy with everything and that you would recommend us. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Great offers

Supplier response:
Thanks for your review. We're so pleased you are happy with the service received, thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Hitachi have provided a very competitive interest rate for my loan. I was very surprised by the easy process and speed of getting the loan. Highly recommended.

Supplier response:
Thanks for your response. We're so pleased you are happy with the speedy service and that everything was simple to use. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Easy to apply, very fast decision.

Supplier response:
Thanks for your response- we're so pleased you found the service fast and simple to use, that's great news to hear. 
Personal Loan Feefo rating

Just excellent no fuss service

Supplier response:
Thanks for your response. We're so pleased you are happy with the hassle free service. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

I was impressed with how straightforward the process was from start to finish. This is the second time I've used Hitachi finance and I've been impressed on both occasions.

Supplier response:
Thanks for your review, we're delighted to hear you decided to choose Hitachi Personal Finance again, that really means a lot to us. 
Personal Loan

Ok, easy website however I got a call from them, I was in the car and stated it's not a good time to talk, so he said "Can I drop you an e-mail" I said "sure" expecting it to me questions, but no, it was a "when can I call you back again" e-mail, he should have a) asked me a more better time to call b) stated what the e-mail was gonna say.

Supplier response:
Thanks for your review, we're so pleased you found the website was easy to use, however we're sorry if you feel it was difficult to arrange for a time to call. We've passed on your feedback to see if this helps improve our service in the future. 
Personal Loan

Very fast answer online which advised loan approved within minutes. It took until the next afternoon for a call from Hitachi for confirmation that it was me that applied, they then said it will take 2 working days but couldn't say when the money would be in the account but I'd get an email to say it had been paid in which never arrived. Quick service and initial authorisation but a little hit and miss when you will get the money in your account

Supplier response:
Thanks for your review, we're really pleased to hear you received a fast decision, however we apologise if you were left unsure as to when the funds where coming in. We have passed on your feedback to see if we can help improve our service in the future, so we really appreciate your feedback. 
Personal Loan Feefo rating

The process from start to finish was seamless and the loan was approved almost immediately, the loan amount was in my account earlier than I could ever have imagined.

Supplier response:
Thanks for your review- we're so pleased you are happy with the service overall. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Quick excellent service no hassle took just minutes to arrange the loan. Would use Hitachi Personal Loans again if needed.

Supplier response:
Thanks for your review. We're so pleased to hear you are happy with the service and that everything was hassle free for you. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Excellent service from start to finish quick. & easy

Supplier response:
Thanks for your response. We're so pleased you found the service quick and easy- this is music to our ears! Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

excellent

Supplier response:
Thanks for your response. We're delighted to hear you are happy with the service at Hitachi Personal Finance. 
Personal Loan Feefo rating

A very easy application, fast decision and super quick transfer of funds. All this with a very competitive rate....What more could you ask for??

Supplier response:
Thanks for your response. We're so pleased to hear you are happy with the speedy service, that's great news to hear. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Easy and efficient I have used hitachi for a while now with no problems

Supplier response:
Thanks for your response. We're so pleased you found the service efficient. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Simple form to fill in decision within seconds money in bank next day

Supplier response:
Thank you for your feedback- we're so pleased you are happy with the service at Hitachi Personal Finance, and that you received the money quickly. 
Personal Loan Feefo rating

Quick and easy, loan in the bank very quickly.

Supplier response:
Thanks for your response. We're so pleased you found the service quick and easy. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Quality loans

Supplier response:
Thanks for your review, we're so pleased you are happy with the service. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

It was a quick service, no hassle and the money was in my back very quickly

Supplier response:
Thanks for your response. We're so pleased to hear the service was hassle free for you, this is music to our ears! Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Excellent service/customer service ..advisors very pleasant, reassuring and helpful ..decision was instant, with just a few extra security questions which is good for customer and lender...on the whole an excellent customer journey.

Supplier response:
Thanks for your review. We're so pleased to hear you are happy with the service received. We pride ourselves on good customer service so we're delighted to hear your feedback. 
Personal Loan Feefo rating

Everything was simple and the process very quick.The two people I spoke to were very courteous,

Supplier response:
Thanks for your response. We're so pleased to hear you found the process simple to use and that our staff were friendly for you- thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

They were very easy to deal with. A straight forward web site and a thorough identity check. I was asked to telephone them ( I had chance to have them ring me back, at no charge) the staff were brilliant, very polite and efficient.

Supplier response:
Thanks for your lovely review, we're so pleased to hear you are happy with the service. Thank you for choosing Hitachi Personal Finance, your feedback means a lot to us. 
Personal Loan Feefo rating

Dealing with Hitachi was so easy and I got it all sorted there and then. No hassle as all, so would gladly recommend them to anyone looking for a low cost loan.

Supplier response:
Thanks for your response. We're so pleased to hear you are happy with the service and that you would recommend us, that really means a lot to us. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Not a bad experience, original quote was for £111 per month but the actual was £122 but still not too bad.
A bit difficult to actually speak to someone when applying but otherwise seems ok so far

Supplier response:
Thanks for your responponse. We're pleased to hear you are happy with the service overall, however we're sorry you did not get the rate you were hoping for. Thank you for choosing Hitachi Personal Finance, we really appreciate your feedback. 
Personal Loan Feefo rating

Quick, efficient and good deal for me.

Supplier response:
Thanks for your response. We're so pleased to hear you found the service efficient, that's just what we want to hear! 
Personal Loan Feefo rating

good service good rates of interest

Supplier response:
Thanks for your response. We're so pleased to hear you are happy with the service received. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

In my opinion the staff who handled my request did so in the most efficient manner. They kept me informed at every stage of the process, even down to the date when the loan would be drawn down to my bank account. The funds were available 24 hours before their estimated time.

Supplier response:
We pride ourselves on good customer service and keeping our customers informed at all stages of the process where possible, so we're delighted to hear your feedback. Thank you for choosing Hitachi Personal Finance, we really appreciate your lovely comments. 
Personal Loan Feefo rating

Easy to use online application process , fast decision time and loan payment and great communication during the whole process

Supplier response:
Thanks for your response, we're so pleased you found the service speedy. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

I already had a loan from them and recently took out another to pay for garden improvement. They are always quick and professional and the rates are good too.

Supplier response:
Thanks for your review. We're so pleased to hear you decided to choose Hitachi Personal Finance again, that means a lot to us. Good luck with the garden improvements! 
Personal Loan Feefo rating

The only place I get personal loans from now, the service is 2nd to none, the website is fantastically intuitive to the extent that a call centre is not needed in my opinion. Decision in minutes and the money in your account within 24 hours with an exceptionally low interest rate. Please start doing mortgages :-)

Supplier response:
Thanks for your lovely review. We pride ourselves on good customer service so we're absolutely delighted to hear your comments. 
Personal Loan Feefo rating

Easy

Supplier response:
Thanks for your review. We're so pleased you found the service easy to use, that's just what we want to hear! 
Personal Loan Feefo rating

After searching on line and reading the ratings I chose Hitachi. I applied on line and was kept informed by email of my progress. After receiving a phone call to go through some security details which was a very pleasant experience, the money was shortly in my bank.
I would highly recommend Hitachi for a loan application.

Supplier response:
Thanks for your lovely review- we're delighted to hear you decided to choose Hitachi Personal Finance, that really means a lot to us. 
Personal Loan Feefo rating

Friendly service with staff chatting while service uploaded on their computer.Quick service too.

Supplier response:
Thanks for your review. We're so pleased to hear our staff were friendly and that the service was speedy. Thank you for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Great service would recommend again to a family member or a friend.

Supplier response:
Thanks for your review- we're so pleased you would recommend us, that really means a lot. 
Personal Loan Feefo rating

quick service clear instructions on all the details of the loan

Supplier response:
Thanks for your response. We're so pleased to hear you are happy with the service and that everything was clear for you, thanks for choosing Hitachi Personal Finance. 
Personal Loan Feefo rating

Excellent customer service and very efficient

Supplier response:
We pride ourselves on good customer service so we're really pleased to hear your feedback. Thank you for choosing Hitachi Personal Finance.
Personal Loan Feefo rating

I would not hesitate to recommend Hitachi Finance for a personal loan. The funds were in my account within 48 hours of applying. The APR was one of the most competitive around and I was kept informed constantly as to when the money would arrive.

A brilliant service, thank you!

Supplier response:
Thanks for your lovely review and recommendation. We're so pleased to hear you are happy with the service and rate received, this is music to our ears!
Personal Loan Feefo rating

I have used Hitachi several times now as they offer an excellent service. The loan application process is simple and quick and I would highly recommend them.

Supplier response:
Thanks for your lovely review, we're so pleased you decided to choose Hitachi Personal Finance again, that really means a lot. 
Personal Loan Feefo rating

I was very impressed with the ease of applying for a loan. The follow up phone call to check it was me applying for the loan, the solid security questions, making sure the loan was right for me and my financial situation. I was very impressed with the ease of this and the quickness of the funds reaching my bank account.
I've had a loan with Hitachi before and they are a great company to do business with.
Thank you for making life a little easier!

Supplier response:
 We're so pleased to hear you are happy with the service overall and that everything went through quickly and smoothly for you. We're so happy we could help! Thanks again for your feedback, it really means a lot to us. 
Personal Loan Feefo rating

first class service in every sense of the word, can not fault it.

Supplier response:
Thank you for your lovely review, we're delighted to hear your comments. 
Personal Loan Feefo rating

First class customer service
Received the personal loan I requested at a great rate.

Supplier response:
Thank you for your feedback- we pride ourselves on providing good customer service so we're delighted to hear your comments. 

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