Our customer satisfaction is vital to our success, which is why we’re the only provider to give full visibility of our reviews, updated in real-time, 24 hours a day.
Below are some of the latest comments from our customers. Or click here to view them on our external Feefo page.
We are proud to announce that we have won the official Feefo Platinum Trusted Service award for 2020, after 2 consecutive years of winning the Gold Award.
Date | Product | Score | Customer Comment |
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13:09, January 23, 2021 | Personal Loan |
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Trusted Customer
Quick and easy application although you never get the rate that is offered but would recommend |
08:47, January 23, 2021 | Personal Loan |
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Trusted Customer
Excellent service easy application Excellent service very easy form to fill in and prompt service |
21:18, January 22, 2021 | Personal Loan |
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Trusted Customer
Loan application Clear easy to use website, straightforward terms and conditions, competitive rates and a fast decision. Also fast payment in to your bank |
20:30, January 22, 2021 | Personal Loan |
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Trusted Customer
Excellent Very quick and hassle free |
20:29, January 22, 2021 | Personal Loan |
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Trusted Customer
Great experience Excellent experience. Loans offered by FAR at the most reasonable rate. Quick application and payment received within 24 hours. |
20:29, January 22, 2021 | Personal Loan |
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Trusted Customer
Really fast, efficient service. Rate was as advertised. |
20:04, January 22, 2021 | Personal Loan |
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Trusted Customer
Very efficient and seamless. Thank you |
19:50, January 22, 2021 | Personal Loan |
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Trusted Customer
Fantastic service Really quick and easy process, excellent customer service. The whole thing completed in less than 24 hours. |
19:25, January 22, 2021 | Personal Loan |
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Trusted Customer
Good service Good service, quick and easy to use. |
19:24, January 22, 2021 | Personal Loan |
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Trusted Customer
Easy, affordable would recommend and won't use any other loan provider from now on |
19:16, January 22, 2021 | Personal Loan |
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Trusted Customer
Fantastic service. Could not fault the process. Decision in minutes. Super quick paperwork. Funds in bank within 2 days of acceptance. Faultless. |
19:11, January 22, 2021 | Personal Loan |
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Trusted Customer
Quick and easy to apply Helpful customer services |
19:08, January 22, 2021 | Personal Loan |
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Trusted Customer
Great service Very easy to navigate website easy to use and very quick decision money was put in account after 24hrs |
19:07, January 22, 2021 | Personal Loan |
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Trusted Customer
Really brilliant service Excellent two day service exceptional |
11:24, January 22, 2021 | Personal Loan |
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Trusted Customer
One of the best companies to deal with Hitachi were easy to use, dealt with my enquiry quickly to a satisfactory result ,repayments are very good and received money quickly. |
08:48, January 22, 2021 | Personal Loan |
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Trusted Customer
Simple yet effective The whole experience was simple user friendly and efficient |
07:45, January 22, 2021 | Personal Loan |
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Trusted Customer
Quick communication. An app that is easy to use and navigate. |
05:00, January 22, 2021 | Personal Loan |
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Trusted Customer
Very happy |
04:50, January 22, 2021 | Personal Loan |
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Trusted Customer
Excellent and prompt. Very clear and concise instructions. |
22:29, January 21, 2021 | Personal Loan |
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Trusted Customer
Quick and simple to set up. The finance I applied for was very quick and simple to set up, the accompanying Hitachi account was also simple and easy to set up. I have had quick and clear communication with a fast outcome. The only downside for me is that the interest rate, compared to similar options at the time, was quite high. |
22:03, January 21, 2021 | Personal Loan |
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Trusted Customer
Excellent service and best rates |
19:48, January 21, 2021 | Personal Loan |
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Trusted Customer
Great customer service friendly and any queries no problem All my questions were answered in a friendly manner and nothing was a problem |
19:31, January 21, 2021 | Personal Loan |
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Trusted Customer
Fast and efficient |
15:22, January 21, 2021 | Personal Loan |
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Trusted Customer
Money arrived in my account quickly and whole process was very easy. Quick easy process. |
10:18, January 21, 2021 | Personal Loan |
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Trusted Customer
Smooth transaction Excellent service from start to finish easy to understand and apply. Prompt payment into my account |
10:09, January 21, 2021 | Personal Loan |
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Trusted Customer
Very good to deal with i was very happy with how straight forward it was to fill in the forms and very quick response |
09:50, January 21, 2021 | Personal Loan |
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Trusted Customer
Excellent services Excellent service got my loan paid into my account within 24hrs and ready to start my online business. Thank you so much. |
08:55, January 21, 2021 | Personal Loan |
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Trusted Customer
Excellent service Quick and easy, loan was sorted in a few days and in my bank account. Everything done on line, if needed had a phone number to call Highly recommended. |
08:31, January 21, 2021 | Personal Loan |
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Trusted Customer
Quick and fair |
08:25, January 21, 2021 | Personal Loan |
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Trusted Customer
Excellent service no problems at all.. |
23:17, January 20, 2021 | Personal Loan |
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Trusted Customer
Excellent service easy to apply for once accepted the funds were in my bank within 2 working days as I was told |
21:51, January 20, 2021 | Personal Loan |
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Trusted Customer
Easy to deal with |
21:45, January 20, 2021 | Personal Loan |
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Trusted Customer
I would recommend using hitachi rather than using car dealerships finances. Really quick and simple with no fuss. |
21:27, January 20, 2021 | Personal Loan |
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Trusted Customer
Quick response checked my I’d as well and good ratea Quite good interest rate and quick response |
21:11, January 20, 2021 | Personal Loan |
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Trusted Customer
very good service no hustle fantastic |
21:00, January 20, 2021 | Personal Loan |
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Trusted Customer
Great Easy experience |
20:36, January 20, 2021 | Personal Loan |
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Trusted Customer
Really professional The service was really good from start to finish would recommend them to anyone. |
20:23, January 20, 2021 | Personal Loan |
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Trusted Customer
fast quick efficent The service was quick efficient and the best interest rate with the funds paid into my account within 4 days |
20:19, January 20, 2021 | Personal Loan |
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Trusted Customer
Excellent 👍 Excellent!! Very happy with the service from staff member (apologies can't remember the name) Also when I needed to cancel the loan due to personal reasons. 10/10 many thanks. |
20:15, January 20, 2021 | Personal Loan |
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Trusted Customer
Loan application This was a very easy process, the online application form was fairly easy to fill in and very easy to understand, I wasn’t kept waiting very long for an answer and the process after was very quick and easy . I would definitely recommend this service and would have no concerns using again . Thanks |
20:01, January 20, 2021 | Personal Loan |
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Trusted Customer
Excellent service Quick and professional |
19:33, January 20, 2021 | Personal Loan |
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Trusted Customer
Very happy Very happy with this company always quick with money transfer |
19:32, January 20, 2021 | Personal Loan |
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Trusted Customer
Great service, easy to apply, quick decision Easy to apply, quick decision money the next day, can’t fault the service in any area |
19:25, January 20, 2021 | Personal Loan |
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Trusted Customer
Good Always quick at making a decision have used them before. |
19:21, January 20, 2021 | Personal Loan |
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Trusted Customer
Easy application and quick decision. Easy application and quick decision |
19:19, January 20, 2021 | Personal Loan |
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Trusted Customer
No fuss at all! A tremendously competitive rate and seamless execution of the funds. It all happened in 24 hours. |
19:16, January 20, 2021 | Personal Loan |
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Trusted Customer
Easy to do and very clear to understand It was very easy and straightforward and the money was in the bank the next day fab |
19:16, January 20, 2021 | Personal Loan |
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Trusted Customer
Slick and open service |
19:15, January 20, 2021 | Personal Loan |
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Trusted Customer
Final APR 4 times higher. Was not too happy that the suggested Apr was 2.8% but was only finally accepted at over 10% |
19:14, January 20, 2021 | Personal Loan |
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Trusted Customer
easy and quick easy, quick |
19:11, January 20, 2021 | Personal Loan |
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Trusted Customer
Easy experience Easy, quick and secure. Very competitive rates. |
19:10, January 20, 2021 | Personal Loan |
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Trusted Customer
Couldn’t fault any aspect spot on From enquiry to money in bank it was less than 24 hours and I couldn’t be happier with my personal loan |
18:02, January 20, 2021 | Personal Loan |
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Trusted Customer
They are brilliant, this is second time I have had a loan with them. Procedure so simple |
10:46, January 20, 2021 | Personal Loan |
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Trusted Customer
I can't think of anything great service overall, thank you guys :-) Great service I can't fault it in anyway. Hitachi are a very well respected company. |
10:18, January 20, 2021 | Personal Loan |
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Trusted Customer
Excellent service, finance provided at the advertised rate and within stated time. Easily contacted by telephone, extremely helpful and friendly customer services. |
09:34, January 20, 2021 | Personal Loan |
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Trusted Customer
Hitachi the go to company.........Always 1st class Very easy process with a instant response fantastic service, funds paid into account within 24 hrs. This is the best company to use if you are looking for a loan, no mess no fuss no never ending questions just 1st class service. Highly recommend ⭐️⭐️⭐️⭐️⭐️ |
07:13, January 20, 2021 | Personal Loan |
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Trusted Customer
Easiest process I’ve ever been through Simple easy fast with no hiccups, good apr would definitely recommend and use hitachi again |
22:27, January 19, 2021 | Personal Loan |
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Trusted Customer
Fast and easy I use this for personal loans . Never have any issue. Always pay on time and get a loan when 8 need it. |
20:32, January 19, 2021 | Personal Loan |
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Trusted Customer
great service |
20:31, January 19, 2021 | Personal Loan |
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Trusted Customer
Excellent servuce Excellent professional service throughout and very good app to keep everything organised |
20:04, January 19, 2021 | Personal Loan |
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Trusted Customer
Very efficient service All completed very professionally and in a very friendly way |
19:28, January 19, 2021 | Personal Loan |
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Trusted Customer
Brilliant service Professional in approach, Fast, efficient and prompt. Easy to use app and very competitive. Great communication throughout |
19:17, January 19, 2021 | Personal Loan |
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Trusted Customer
Quick response. Simple and effective This was a quick and simple process with an actual human being at the end of the telephone who was very helpful. I have used Hitachi finance on many occasions and am very satisfied with them. |
19:06, January 19, 2021 | Personal Loan |
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Trusted Customer
My finances sorted in minutes fantastic service so quick and easy Great service so well organised |
19:06, January 19, 2021 | Personal Loan |
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Trusted Customer
Really easy, great rates. Really easy process to navigate. Great rates, just how it should be. |
08:27, January 19, 2021 | Personal Loan |
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Trusted Customer
A very good online experiance . Web site easy to use and navigate. |
07:05, January 19, 2021 | Personal Loan |
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Trusted Customer
Quick and efficient service, would recommend Hitachi to anyone Easy to do, really quick and efficient, would highly recommend |
20:34, January 18, 2021 | Personal Loan |
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Trusted Customer
Very easy to arrange, this is my 2nd finance agreement Superb The process of arranging my top up was very easy, I wasn't aware of top up loan as I was looking for a separate loan, so with the top up I feel as if nothing has changed other than the length of loan (12 months), but the best thing is this has helped me so much with improving my finances. I was looking at credit cards, debt consolidation or a bank loan but Hitachi has improved my finances to a point where I may get debt free in 2021. The process was very easy, online signature is great and the communication faultless. Overall within 24hours I am so lifted from the change, I have advised my wife to review the whole household finances so that we achieve a debt free status within the next 12/24months. Thank you Hitachi. :) |
19:24, January 18, 2021 | Personal Loan |
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Trusted Customer
Excellent, easy service to use was recommended on experian site and was not disappointed 100% use again would also recommend to family and friends |
17:02, January 18, 2021 | Personal Loan |
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Trusted Customer
Exceptional speedy service Very easy to use this service on line. Great speedy service with good clarity of progress. Excellent service |
09:22, January 18, 2021 | Personal Loan |
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Trusted Customer
Really easy and fast process. 👍 |
09:15, January 18, 2021 | Personal Loan |
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Trusted Customer
Excellent service I found the online service very easy to use and its very efficient and responsive. |
07:44, January 18, 2021 | Personal Loan |
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Trusted Customer
Would use again. Speedy service Really simple to apply, quick fast communication on a decision. Kept informed through the process. Money released quickly once accepted. Straightforward explanation of terms. |
06:54, January 18, 2021 | Personal Loan |
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Trusted Customer
Really great experience The process and form filling was very easy. Responses very quick. Paperwork easy to sign. I applies in the evening and it was approved within an hour. Money paid into bank by 5pm next day. Interest rate excellent and found whole experience to be clear, user friendly and efficient. |
20:25, January 17, 2021 | Personal Loan |
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Trusted Customer
Excellent service no problem with getting the finance. Brilliant service, didn’t take long funds in by 2-3 working days . |
20:16, January 17, 2021 | Personal Loan |
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Trusted Customer
Fantastic Fast Service The service was really quick and easy and all the documents were received within minutes. Also received a follow up email detailing what we can do on the online account. |
19:46, January 17, 2021 | Personal Loan |
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Trusted Customer
Easy process from a reputable & familiar company |
19:36, January 17, 2021 | Personal Loan |
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Trusted Customer
Excellent finance with Hitachi All done online in minutes ,and response very quickly, I'd have no hesitation recommending Hitachi finance to anyone, great rate at 3% Apr thanks Hitachi |
19:27, January 17, 2021 | Personal Loan |
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Trusted Customer
I have used hitachi before top rate service quick decision love dealing with tgem |
19:22, January 17, 2021 | Personal Loan |
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Trusted Customer
Excellent rates Excellent as usual |
15:49, January 17, 2021 | Personal Loan |
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Trusted Customer
Spot on Excellent service ,super fast decision,and funds in bank very prompt , what more could you ask for . |
09:47, January 17, 2021 | Personal Loan |
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Trusted Customer
Very quick to respond and low interest |
05:01, January 17, 2021 | Personal Loan |
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Trusted Customer
Excellent customer service and very quick response times. The customer service was excellent. I called several times with account access issues and was resolved promptly and with honest timescales. |
02:35, January 17, 2021 | Personal Loan |
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Trusted Customer
Easy, fast,reliable. Exactly what I needed, when I needed it. |
22:36, January 16, 2021 | Personal Loan |
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Trusted Customer
Good company Just done they what was needed , with no hassle. |
22:26, January 16, 2021 | Personal Loan |
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Trusted Customer
Great service, easy application, quick decision and received funds the next day |
19:31, January 16, 2021 | Personal Loan |
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Trusted Customer
Excellent service and really quick turnaround |
19:28, January 16, 2021 | Personal Loan |
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Trusted Customer
very fast service, hassle free |
19:16, January 16, 2021 | Personal Loan |
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Trusted Customer
Excellent It was excellent service |
19:10, January 16, 2021 | Personal Loan |
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Trusted Customer
Fantastic service great doing business with you! |
18:19, January 16, 2021 | Personal Loan |
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Trusted Customer
Despite them upping the Apr rate as all these robbing institutions do the service i received was very professional and efficient. |
17:32, January 16, 2021 | Personal Loan |
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Trusted Customer
Better than my own bank Great apr better than my own bank,able to change the payment date,able to repay and over pay,very happy and highly recommend 5* |
20:38, January 15, 2021 | Personal Loan |
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Trusted Customer
Excellent service,really quick decision and concise instructions |
20:01, January 15, 2021 | Personal Loan |
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Trusted Customer
On point Excellent and fast |
20:01, January 15, 2021 | Personal Loan |
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Trusted Customer
Easy to apply Clear informative straight forward |
19:47, January 15, 2021 | Personal Loan |
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Trusted Customer
Very simple to apply. Great communication and quick payment transfer |
19:31, January 15, 2021 | Personal Loan |
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Trusted Customer
Easy application and quick decision Website is really well laid out. Application and outcome was really quick and I received all the information that I needed straight away. |
19:30, January 15, 2021 | Personal Loan |
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Trusted Customer
Simple easy |
19:23, January 15, 2021 | Personal Loan |
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Trusted Customer
Have used Hitachi many times, great company to deal with. |
19:15, January 15, 2021 | Personal Loan |
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Trusted Customer
Excellent! |