At Hitachi Personal Finance we believe good customer service is speaking to someone who understands you, that's why when you call us you won't be asked to press a million buttons by an automated voice, you'll get straight through to a real person who can help.

Our award winning Customer Service Team is based in the UK and our friendly advisors help over 40,000 of our customers every month!


For general enquiries telephone our Customer Service Team on 0344 375 5500*

Opening hours for our Customer Service Team
Monday to Friday: 8:45am to 7:30pm
Saturday: 8:45am to noon


If you are an existing customer you can manage your account online by logging on to MyHPF.

Log in/register now


If you prefer, you can email us from your registered email address at
We will action your enquiry within 2 working days.

Personal Loans Help

Chat to our personal loan advisers now, who will be happy to assist you with your personal loan application.


To process a personal loan, call us on
0343 351 9112*


Alternatively, you can email us at


Live chat now

Opening hours for our Personal Loans Team
Monday to Friday: 8:45am to 7:30pm
Saturday: 8:45am to 2pm

Making a complaint

Hitachi Personal Finance is committed to providing the best possible service to our customers. However, if you are not satisfied with any aspect of our products or services, please let us know.

View our complaints policy

Collections Team

For financial difficulties telephone our Collections Team on 0344 375 5488*

Opening hours for our Collections Team
Monday to Thursday: 8:00am to 8:00pm
Friday: 8:00am to 7:00pm
Saturday: 9:00am to 12:30pm

Marketing and Press enquiries

Telephone our Marketing Team on 0113 380 1053 or 0113 380 1041.

Theresa Lindsay - Head of Marketing


Hitachi Capital (UK) PLC
2 Apex View
West Yorkshire
LS11 9BH

*Inbound and outbound calls may be recorded for training and monitoring purposes.

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