Need some help?

Impact of Coronavirus

We’re working hard to answer all of our customer calls, however our telephone wait times may be longer than normal, this is due to the sheer volume of calls.

We want to make it as easy as possible for you to get the help you’re looking for, so please visit our FAQs page first, where you will find the answer to our most common customer queries.

You can also manage your account online through our MyHPF portal or the App which is easy to access. This will save you time and will help us support all of our customers at this difficult time. Details of how to log in can be found below.

Manage an existing agreement
Help with a new application
Make a complaint
Marketing and press
Our address

Manage your account online or on our app

We want to make it easy for our customers which is why we have created MyHPF - our account management platform. Registration is quick and simple and once logged in, you can:

- Get a settlement quote
- Make a payment
- Change direct debit details
- View statements
- Update personal information
- Send and receive secure messages

What's more, with our app, you can use biometric log in, meaning no more lengthy passwords to remember.

Go online

Download Android app Download Apple app

Call us

Our experts are available if you want to speak to us over the phone. For general account queries and support, speak to our Customer Experience team on 0344 375 5500*.

Opening Hours:

Monday to Friday - 8:15am to 5:00pm
Saturday - Closed
Sunday - Closed 

If you are in financial difficulty and need to discuss your circumstances, call 0344 375 5488*.

Opening Hours:

Monday to Friday- 8:15am to 5:00pm
Saturday - Closed
Sunday - Closed 

Email us

If you prefer to email us, please do so from the email address registered on your agreement. For general account queries and support, email

If you are in financial difficulty and need to discuss your circumstances, email

Please note, we may not be able to discuss personal details over email as this is not a secure channel. For specific account queries, please send us a secure message via MyHPF.

Go online

Download Android app Download Apple app

Call us

If you need help completing a new application, would like to enquire about topping up an existing loan agreement or have a question about a pending application, please call the team on 0343 351 9112*, selecting Option 2.


Email us

If you'd rather, you can email the team at

Online chat

If an agent is available, you can chat with us online.

Start online chat

Our opening hours

Monday to Friday - 8:45am to 5:00pm
Saturday & Sunday - Closed


Make a complaint

We are committed to providing the best possible service to our customers. However, if you are not satisfied with any aspect of our service, please let us know.

View our complaints policy



Marketing and press enquiries ONLY

You can contact our Marketing Team on 0113 380 1053 or 0113 380 1041 or email Theresa Lindsay Group Head of Marketing at

Note, these contact details are for marketing and press enquiries only and the marketing team will not be able to transfer your call to the relevant team for account enquiries.


Our address

Hitachi Capital (UK) PLC
2 Apex View
West Yorkshire
LS11 9BH


*All numbers that start with 03 are charged at the same rate as standard landline numbers. Inbound and outbound calls may be recorded for training and monitoring purposes.

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