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Accessibility policy

We hope you find our website easy to use however we understand you may experience some accessibility issues so here are some helpful tips that may make using our site easier.


Skipping content

Once you know your way around our website you may find it useful to skip the menus if you’re using screen-reading software.

Making web pages accessible using your browser

All browsers have certain common accessibility options such as using your keyboard to zoom in and out on a web page. We’ve put together a list of popular browsers and their different accessibility options:

  • Internet Explorer- their latest version’s accessibility features.
  • Firefox- their latest version’s accessibility extensions and features.
  • Chrome- their latest version’s accessibility extensions.
  • Safari- their latest version’s accessibility features.

Contact us using telephone or Typetalk

If you would like to contact us for any reason please call our Customer Service Department on 0344 375 5500, alternately you can write to us at the below address;

Hitachi Capital Consumer Finance
2 Apex View
Leeds
West Yorkshire
LS11 9BH

If you have communication difficulties then you can get in touch with us through Typetalk and we can deal with your query through them, you can find their details below;

Textphone Users

  • To use TextDirect dial 18001 followed by the full number you wish to call
  • To contact the emergency services dial 18000
  • To use Relay Assist dial 0870 240 95 98
  • To use the text to text only service dial 180015 followed by the full number you wish to call
  • To contact Typetalk Customer Service Team dial 18001 0800 500 888
  • Fax: 0151 709 8119
  • Switchboard: 18001 0151 709 94 94
  • Email: helpline@rnid-typetalk.org.uk

Hearing Users

  • To use TextDirect dial 18002 followed by the full number you wish to call
  • To use Relay Assist dial 0870 240 51 52
  • To contact Typetalk Customer Service Team dial 0800 7311 888
  • Fax: 0151 702 0610
  • Switchboard: 0151 709 94 94
  • Email: helpline@rnid-typetalk.org.uk

Typetalk and TextDirect are available 24 hours a day, 365 days a year including Christmas Day, Boxing Day and New Year.

If you have any feedback or have any difficulty accessing this website, please let us know so we can put it right.

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