Customer satisfaction

We know that when it comes to choosing a loan, rates are important and that’s why we keep ours competitive, so we’re consistently in the best loans buy tables. Plus, we’re the first lender in the UK to offer rates below the advertised representative APR for the most creditworthy customers.

Here are some of the latest comments from our customers.

FeeFo Feedback

Hitachi Personal Finance reviews

Feefologo
Date Product Score Customer Comment

Personal Loan

++

Instant decision and money in ASAP . Very pleasing

Personal Loan

++

Great, quick and easy.

Personal Loan

++

They were very helpful, kept me well informed through the process and the money was in my bank very quickly

Personal Loan

++

Quick easy and simple to use, would recommend

Personal Loan

++

Quick, fast, and brilliant. No documentatin, no unneccessary questions. Just easy and practical.

Personal Loan

++

Quick and easy process! Brilliant!

Personal Loan

++

Very quick to receive money into my bank account.

Personal Loan

++

Easy to use web site, immediate decision, funds in account following day, who could ask for more......

Personal Loan

++

i was very pleased with the quickness it was all dealt with i would recommend
your company to anyone in the future.

Personal Loan

++

Easy to use service and fast response. I would be happy to recommend them.

Personal Loan

++

Excellent service and support , low and very competitive interest rates would highly recommend

Personal Loan

++

Quick,efficient and.competitive rate of interest. Will recommend

Personal Loan

++

Quick and simple online form and quick decision

Personal Loan

++

Brilliant and straight forward.

Personal Loan

++

Fast and efficient

Personal Loan

++

Hi excellent service,very quick thanks

Personal Loan

-

When signing up for finance online you are given a typical interest rate and payment figure. You then fill in your details and then taken to a page with your personal interest rate and payment figure. At this point it is too late to change your mind as it has gone through and if you don't want it you need to call the office. A more transparent system should be in place.

On 15-Apr-2014 the supplier responded:
All our pricing is individually tailored to each customer and we make it clear on our website that the rate you are offered could vary from the advertised rate depending on your circumstances. It is only possible to provide a specific rate once we have collected the relevant personal data. At this stage you have the opportunity to accept the rate or not. The loan isn't actually agreed until you have signed the agreement either online or on paper.

Thank you

Hitachi Personal Finance

Personal Loan

++

It was one of the easiest ways I have ever used to get a loan. Very impressed with the service thank you.

Personal Loan

++

very easy and fast thanks, left just pay back.

Personal Loan

++

Excellent service all done online from start to finish, and the money was in the account really quickly

Personal Loan

++

Excellent quick and simple. Best rates.

Personal Loan

++

Easy and smooth process without any hussle.

Personal Loan

++

Very pleased the money was in my account within three days

Personal Loan

++

Very good service

Personal Loan

++

Really easy no hassle service

Hitachi Personal Finance is a trading style of Hitachi Capital (UK) PLC. Authorised and regulated by the Financial Conduct Authority.
Registered in Cardiff no. 1630491. Registered office: Hitachi Capital House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP.
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