- Customer satisfaction
Best loans for customer satfisfaction
We know that when it comes to choosing a loan, rates are important and that’s why we keep ours competitive, so we’re consistently in the best loans buy tables. Plus, we’re the first lender in the UK to offer rates below the advertised representative APR for the most creditworthy customers.
But that’s not all, we believe that a best buy means fast, efficient service, a hassle free process and a real person to speak to if you need help. We take customer service seriously and that’s why we listen to our customers and ask them for their feedback. We monitor this monthly and we’re pleased to say that last month we achieved a 94.3% satisfaction score.
We’re also delighted to be awarded 5 stars for our personal loans, from Defaqto, an independent research company who specialise in the comparison and analysis of products in the financial market.
"Prompt and efficient-all you would want."
27/02/2014 | Falkirk
"Very pleasant and answered my query professionally and quickly. Great service.."
27/02/2014 | Cornwall
"Very clear and concise with all his answers to my queries."
28/02/2014 | Pudsey
"The entire call was pleasant and professional."
28/02/2014 | Morpeth
Overall satisfaction rating Feb 2014
We achieved a 94.3% satisfaction rate
from customers for our loan process
We achieved a 86.5% satisfaction rate
from customers for our Customer