Customer satisfaction

We know that when it comes to choosing a loan, rates are important and that’s why we keep ours competitive, so we’re consistently in the best loans buy tables. Plus, we’re the first lender in the UK to offer rates below the advertised representative APR for the most creditworthy customers.

Here are some of the latest comments from our customers.

FeeFo Feedback

Hitachi Personal Finance reviews

Feefologo
Date Product Score Customer Comment

Personal Loan

++

Quick and efficient

Personal Loan

++

Easy and simple no problems at all

Personal Loan

++

Great company. Easy to deal with and very professional - would not hesitate to use again. 100% recommended.

Personal Loan

++

Prompt response and payment into our account

Personal Loan

++

it was unclear as to when i could expect to receive the money?

Personal Loan

++

Words are not enough
Thank you very much

On 02-Sep-2014 the supplier responded:
Thank you for your comments, we pride ourselves on making the process as quick and painless as possible, we hope to receive your custom again in the future.

Personal Loan

+

Quick service and response.

On 02-Sep-2014 the supplier responded:
Thank you for your comments you are a valued customer

Personal Loan

++

First class company to deal with.

J.F.

On 02-Sep-2014 the supplier responded:
Thank you for your comments you are a valued customer

Personal Loan

++

Very quick and easy

On 02-Sep-2014 the supplier responded:
Thank you for your comments, we pride ourselves on making the process as quick and painless as possible, we hope to receive your custom again in the future.

Personal Loan

++

Very fast decision, easy to apply, painless experience!

On 02-Sep-2014 the supplier responded:
Thank you for your comments your custom is greatly appreciated

Personal Loan

++

Quick and easy to apply and quick responses

On 02-Sep-2014 the supplier responded:
Thank you for your comments your custom is greatly appreciated

Personal Loan

++

The Quality of service was excellent and very efficient. Prompt response was
another noteable positive.

keep up the good work

Reagrds
Nainesh Patel

On 02-Sep-2014 the supplier responded:
Thank you for taking the time to leave such lovely feedback we work hard at delivering excellent customer service so we really appreciate your feedback.

Personal Loan

++

Excellent fast service. Would certainly use Hitachi Finance again. Many thanks

On 02-Sep-2014 the supplier responded:
Thank you for your comments your custom is greatly appreciated

Personal Loan

+

This is the third time I have used Hitachi for loans. A few hiccups this time but all god in the end. I would recommend them for all loan purposes

On 02-Sep-2014 the supplier responded:
Thank you for your comments, you are a valued customer and we look forward to you custom again in the future.

Personal Loan

++

I had received an email through promoting the 4.1% personal loan rate a few weeks ago. I needed a new car and called to find out my settlement on another hitachi loan which they provided me with without any fuss. As it turned out it was easier to just take a new loan which I did online via my mobile. Really straightforward and approved at the best rate within a few minutes. Excellent!

On 02-Sep-2014 the supplier responded:
Thank you for your feedback, we are happy you found the process easy we look forward to receiving your custom again in the future.

Personal Loan

++

Very impressed from the start. No problems, set up quickly and money was in my account within a week.
Thanks again.

On 02-Sep-2014 the supplier responded:
Thank you for your comments, we pride ourselves on making the process as quick and painless as possible, we hope to receive your custom again in the future.

Personal Loan

++

Very fast and easy

On 02-Sep-2014 the supplier responded:
Thank you for your comments your custom is greatly appreciated

Personal Loan

++

Very easy to use, and quick decision and transfer of funds

On 02-Sep-2014 the supplier responded:
Thank you for your comments, we pride ourselves on getting the money to you as fast as possible, we hope to receive your custom again in the future.

Personal Loan

++

My request was handled very well, kept up to date with progress and was very happy with the speed it was completed after a straight forward on-line application procedure.. The interest rate was higher than initially stated, but that seems to be the way it goes these days.

On 02-Sep-2014 the supplier responded:
Thank you for taking the time to leave such lovely feedback we work hard at delivering excellent customer service so we really appreciate your feedback.

Personal Loan

++

Applied for a loan was accepted immediately and the money was in the bank two days later .I recommend Hitachi personal finance to anyone.a truly excellent service.

On 02-Sep-2014 the supplier responded:
Thank you for your comments, we pride ourselves on making the process as quick and painless as possible, we hope to receive your custom again in the future.

Personal Loan

+

Easy swift process. The only reason I did not put excellent is that the interest rate was higher than the one that prompted me to use your service. I see this as being deceitful practice and you should be more realistic on your adverts.

On 02-Sep-2014 the supplier responded:
Thank you for your comments, we do however make it clear that the APR quoted at the beginning of the application process is a representative rate and the APR may increase once the application is completed due to the applicants individual circumstances. However over 50% of our customers do get the representative rate which is why we are able to advertise it as so. Thank you for taking the time to leave us feedback.

Personal Loan

++

Super simple service , would recommend

On 02-Sep-2014 the supplier responded:
Thank you for your comments, you are a valued customer and we look forward to you custom again in the future.

Personal Loan

++

Easy website to use. Quick response

On 02-Sep-2014 the supplier responded:
Thank you for your feedback, we are happy you found the website easy we look forward to receiving your custom again in the future.

Personal Loan

-

The loan application was approved in minutes, and I thought that was that. I was quite surprised and rather alarmed therfore that I was asked for 'further information' the following day. Fortunately the loan was later accepted and went ahead.
My advice - dont mislead people by advising the loan is approved until it is fully approved. If you need more information then ask for this before saying the loan has been approved.

On 02-Sep-2014 the supplier responded:
Thank you for your feedback, we understand this is not an ideal part of the application process and we are looking into changing this. We apologise for any inconvenience this may have caused.

Personal Loan

++

Cannot fault the service I received, speedy and efficient, catering for my needs

On 02-Sep-2014 the supplier responded:
Thank you for your comments, we pride ourselves on making the process as quick and painless as possible, we hope to receive your custom again in the future.

Hitachi Personal Finance is a trading style of Hitachi Capital (UK) PLC. Authorised and regulated by the Financial Conduct Authority.
Registered in Cardiff no. 1630491. Registered office: Hitachi Capital House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP.
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