Customer satisfaction

We know that when it comes to choosing a loan, rates are important and that’s why we keep ours competitive, so we’re consistently in the best loans buy tables. Plus, we’re the first lender in the UK to offer rates below the advertised representative APR for the most creditworthy customers.

Here are some of the latest comments from our customers.

FeeFo Feedback

Hitachi Personal Finance reviews

Feefologo
Date Product Score Customer Comment

Personal Loan

+

The application process was simple, however the confirmation emails took a little bit of time to come through so I was a little nervous with this being my first loan. Would be new than happy to use Hitachi again in future.

On 23-Jul-2014 the supplier responded:
Thank you for your comments, we will certainly take these into account and use them to improve our service in the future.

Hitachi Personal Finance

Personal Loan

++

The web site was easy to understand and the feed back from them was quick

On 23-Jul-2014 the supplier responded:
Thank you for your feedback, we are happy you found the process easy we look forward to receiving your custom again in the future.

Hitachi Personal Finance

Personal Loan

+

Really good service, prompt with decision.

On 22-Jul-2014 the supplier responded:
Thank you for your comments, we pride ourselves on getting the money to you as fast as possible, we hope to receive your custom again in the future.

Hitachi Personal Finance

Personal Loan

++

Easy application process and decision was very quick. Forms agreed and signed online which was time saving. Would definitely recommend this company.

On 22-Jul-2014 the supplier responded:
Thank you for your comments, we pride ourselves on making the process as quick and painless as possible, we hope to receive your custom again in the future.

Hitachi Personal Finance

Personal Loan

++

The process was simple, quick and efficient. You were recommended by a friend as they had a very good experience of using your service. I too shall recommend Hitachi Personal Finance to friends and colleagues.

On 18-Jul-2014 the supplier responded:
Thank you very much for your comments we are happy you had a positive experience with Hitachi and hope you will use us again in the future.

Hitachi Personal Finance

Personal Loan

++

Excellent and prompt service will recommend to friends and family

On 18-Jul-2014 the supplier responded:
Thank you for your kind comments we're pleased you had a good experience with Hitachi.

Hitachi Personal Finance

Personal Loan

++

Excellent, easy and very personable.

On 18-Jul-2014 the supplier responded:
Thank you for your comments we really appreciate them.

Hitachi Personal Finance

Personal Loan

++

First class service.

On 17-Jul-2014 the supplier responded:
Thank you for your comments your custom is greatly appreciated.

Hitachi Personal Finance

Personal Loan

++

Brilliant service

On 17-Jul-2014 the supplier responded:
Thank you for taking the time to leave such lovely feedback we work hard at delivering excellent customer service so we really appreciate your feedback.

Hitachi Personal Finance

Personal Loan

++

My loan was agreed very quickly

On 17-Jul-2014 the supplier responded:
Thank you for your comments, we pride ourselves on making the process as quick and painless as possible, we hope to receive your custom again in the future.

Hitachi Personal Finance

Personal Loan

++

excellent service and hassle free

On 16-Jul-2014 the supplier responded:
Thank you for your kind comments, you are a valued customer.

Hitachi Personal Finance

Personal Loan

-

I would appreciate if you could stop sending me so many emails with offers I am not interested in. I got my loan, I signed agreement and I set up direct debit, that's where all communication should end unless there is a legitimate reason for it.

Offering me another 10 loans is not a legitimate reason. Stop this.

On 16-Jul-2014 the supplier responded:
Thank you for your comments however we have a strict email policy and ensure we do not send our customers needless emails. We have looked into this and we can see that you have only received 2 emails from us since you set up your loan, however we will remove you from our email database so you should no longer receive emails from us. Sorry for the inconvenience and thank you for your feedback.

Hitachi Personal Finance

Personal Loan

++

First class from start to finish.

On 15-Jul-2014 the supplier responded:
Thank you for your comments, you are a valued customer and we look forward to you custom again in the future.

Hitachi Personal Finance

Personal Loan

++

Quick decision and efficient to deal with

On 15-Jul-2014 the supplier responded:
Thank you for taking the time to leave us feedback we really appreciate it and we hope to receive your custom in the future

Hitachi Personal Finance

Personal Loan

++

I would thoroughly recommend Hitachi Personal Finance.

On 15-Jul-2014 the supplier responded:
Thank you for your comments your custom is greatly appreciated

Hitachi Personal Finance

Personal Loan

++

super fast and efficient! so straight forward I was really surprised with the service.

On 15-Jul-2014 the supplier responded:
Thank you for your comments, we pride ourselves on making the process as quick and painless as possible, we hope to receive your custom again in the future.

Hitachi Personal Finance

Personal Loan

++

Excellent service. Very efficient.

On 15-Jul-2014 the supplier responded:
Thank you for taking the time to leave such lovely feedback we work hard at delivering excellent customer service so we really appreciate your feedback.

Hitachi Personal Finance

Personal Loan

++

Great quick service. Great rate. Very happy with them

On 15-Jul-2014 the supplier responded:
Thank you for your comments we take great pride in having one of the most competitive rates on the market so we really appreciate your feedback

Hitachi Personal Finance

Personal Loan

++

Sorry it has taken me so long to reply to your e-mail but we have had mega
problems with our computer but now all is sorted.

To get back to your request, it was a fabulous service with a very quick decision
- please thank everyone involved and we are now in the process of having a
wonderful bedroom fitted. Thank you.

On 15-Jul-2014 the supplier responded:
Thank you for your comments your custom is greatly appreciated

Hitachi Personal Finance

Personal Loan

++

HPF has revolutionised the process of applying for a personal loan. Fantastic rate and a speedy and straight forward application. Absolutely hassle free and money in my account within 48 hours.

On 15-Jul-2014 the supplier responded:
Thank you for taking the time to leave such lovely feedback we work hard at delivering excellent customer service so we really appreciate your feedback.

Hitachi Personal Finance

Personal Loan

++

Very fast very easy,nothing complicated.

On 15-Jul-2014 the supplier responded:
Thank you for your comments, we pride ourselves on making the process as quick and painless as possible, we hope to receive your custom again in the future.

Hitachi Personal Finance

Personal Loan

+

My experience using Hitachi Personal Finance was very good.The money
was transfered to my account in time to pay for the instalation of our new
heating system.Thank you Hitachi finance.

On 15-Jul-2014 the supplier responded:
Thank you for your comments, we pride ourselves on getting the money to you as fast as possible, we hope to receive your custom again in the future.

Hitachi Personal Finance

Personal Loan

++

Very simple process and very quick

On 14-Jul-2014 the supplier responded:
Thank you for your comments, we pride ourselves on making the process as quick and painless as possible, we hope to receive your custom again in the future.

Hitachi Personal Finance

Personal Loan

++

very good service without masses of paper thank you

On 14-Jul-2014 the supplier responded:
Thank you for taking the time to leave us feedback we really appreciate it and we hope to receive your custom in the future

Hitachi Personal Finance

Personal Loan

++

very good experience

On 14-Jul-2014 the supplier responded:
Thank you for your comments your custom is greatly appreciated

Hitachi Personal Finance

Hitachi Personal Finance is a trading style of Hitachi Capital (UK) PLC. Authorised and regulated by the Financial Conduct Authority.
Registered in Cardiff no. 1630491. Registered office: Hitachi Capital House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP.
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