Contact us

At Hitachi Personal Finance we believe good customer service is speaking to someone who understands you, that's why when you call us you won't be asked to press a million buttons by an automated voice , you'll get straight through to a real person who can help.

Our award winning contact centre is based in the UK and our friendly Customer Service Advisors help over 30,000 of our customers every month! We believe we're delivering first class customer service but don't just take our word for it, have a look at what some of our customers say:

"Very good and prompt communication in a pleasant way!"... "It's really nice to ring up a number and actually get a person without having to press millions of buttons and wait ten minutes!"... "I have always found the service excellent, staff are very helpful and polite"... "Polite, friendly, got the job done. Phone call was promised back to me and this happened at the time I was told. Great :-)"

Our Contact Details

Our Address:
Hitachi Capital
2 Apex View
LS11 9BH

Opening Hours for our Customer Service Team:
Monday to Friday: 8:45am to 7:30pm
Saturday: 8:45am to 12:00pm

Opening Hours for our Collections Team:
Monday to Thursday: 8:00am to 8:00pm
Friday: 8:00am to 7:00pm
Saturday: 9:00am to 12:30pm

For general enquires telephone our Customer Service Team on: 0844 375 5500.
For financial difficulties telephone our Collections Team on: 0844 375 5488.
(All inbound and outbound calls are recorded for training and monitoring purposes)

If you would prefer to email us, you can contact us on

Press enquiries

Contact details for Press Enquiries:
For general enquires telephone our Marketing Team on: 0844 375 5499

Nick Gibbs (Commercial)

Theresa Lindsay (Marketing)

Making a complaint

Hitachi Personal Finance is committed to providing the best possible service to our customers. However, if you are not satisfied with any aspect of our products or services, please let us know. Click here to view our complaints policy.

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Hitachi Personal Finance is a trading style of Hitachi Capital (UK) PLC. Authorised and regulated by the Financial Conduct Authority.
Registered in Cardiff no. 1630491. Registered office: Hitachi Capital House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP.
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